Refund process
A refund request is reviewed through support with account, payment, subscription, digital access, and payment service status records.
When a refund may apply
A refund may be reviewed for mistaken or duplicate charges, technical inability to provide paid access, material mismatch between the service and its description, or other cases required by Uzbekistan law.
Digital access
If the user received access to digital materials and started using the service, a refund for the used period may be limited, except where the service was improperly provided, a technical error occurred, or the law requires otherwise.
Timing and method
For claims about defects in a provided service, AllClasses follows the consumer protection rules of the Republic of Uzbekistan: service defects are remedied within 20 days from the request unless the contract sets a shorter period. If a refund is approved, the technical crediting time depends on the bank and payment service.
What to include
A request should include the account email, payment date and amount, payment service, available operation identifier, problem description, and preferred contact method. Do not send full card data, CVV, passwords, or one-time codes.
Refund denial
The operator may deny a refund if access was correctly provided, the service was used, the issue arose on the user side, or the request is not supported by service system and payment service records.