Refund rules
How refunds for digital educational services and erroneous payments are considered.
Обновлено: 2026-04-30Refund process
A refund request is considered through support taking into account the data of the account, payment, subscription, the fact of granting digital access and the status of the payment service.
When a refund is possible
A refund may be considered in the case of an erroneous or duplicate charge, technical impossibility of granting the paid access, a substantial discrepancy of the service with its description or in other cases provided for by the legislation of the Republic of Uzbekistan.
Digital access
If the user has received access to digital materials and has begun using the service, a refund for the period used may be limited, except in cases of improper provision of the service, a technical error or a mandatory requirement of the law.
Term and method of refund
For claims regarding defects of the provided service, the procedure of the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" applies: defects of the service are remedied within 20 days from the day of the demand, unless a shorter period is established by the contract. If a refund is approved, the technical crediting depends on the bank and the payment service.
What to indicate in the inquiry
For verification, the account email, the date and amount of the payment, the payment service, the available operation identifier, a description of the problem and the preferred method of communication are needed. Do not send full card data, CVV, passwords or one-time codes.
Refusal of a refund
The operator may refuse a refund if access was granted correctly, the service was used, the violation arose on the user's side or the request is not confirmed by the data of the service and the payment service.