Support and refunds
How to phrase a request, what data to prepare, and how a refund review works.
When to contact support
Write to support if the confirmation message does not arrive after a resend, the payment was charged but access did not update, an operation needs review, or a lesson opens incorrectly. For general questions, first check the relevant guide in the help center.
How to describe your question
A good request includes the account email, the student's name, the page or action, the payment date and amount if needed, and a short description of the expected and the actual result. This shortens the correspondence and speeds up resolution.
Safe attachments
You may attach a screenshot of the error, the bank notification, or the payment service page, but cover passwords, one-time codes, full card data, and personal documents if they are not needed for the specific question.
Refunds
Refunds are reviewed according to the published refund policy and the legislation of the Republic of Uzbekistan. If the request relates to a deficiency in the service provided, the resolution period is counted from the date of the demand; after a refund is approved, the crediting is carried out by the payment service and the bank.