When to contact support
Contact support if the confirmation email does not arrive after a resend, payment was debited but access did not update, an operation needs review, or a lesson does not open correctly. For general questions, check the relevant help center guide first.
How to describe the question
A useful request includes account email, student name, the page or action, payment date and amount when needed, plus a short description of the expected and actual result. This reduces follow-up messages and speeds up resolution.
Safe attachments
You may attach a screenshot of an error, bank notification, or payment-service page, but hide passwords, one-time codes, full card details, and personal documents unless they are required for the specific question.
Refund review
Refunds are reviewed under the published refund policy and the laws of the Republic of Uzbekistan. If the request concerns a defect in the provided service, the remedy period is counted from the request date; after refund approval, crediting is handled by the payment service and bank.