Payment questions
What to check after payment and how to contact support safely if access did not update.
What to check after payment
Check that you signed in to the same account you used to choose the plan and that the payment service showed the operation completed successfully. Access to lessons and the receipt message are sent only after the payment is confirmed by the provider.
If money was charged
Do not make repeated payments in a row. Open support from your account, describe the plan and the approximate payment time, and attach a bank notification or a payment service screenshot without the full card number, CVV, and one-time codes.
Receipt to the account email
After a confirmed payment, AllClasses sends the receipt by message to the account email. If the message did not arrive, check spam and whether the account is correct, then send a request to support: we will verify the account and payment provider details.
Disputed or erroneous payment
If an operation looks erroneous or requires checking, open a request to support from your account. In the description, state the reason and the expected result, and attach safe confirmation of the charge if you have it.