What to check after payment
Make sure you are signed in to the same account that selected the plan, and that the payment service showed a successful operation. Lesson access updates and the receipt email is sent only after the provider confirms payment.
If money was debited
Do not create repeated payments in a row. Open support from your account, describe the plan and approximate payment time, and attach a bank notification or payment-service screenshot without the full card number, CVV, or one-time codes.
Receipt to account email
After confirmed payment, AllClasses sends the receipt to the account email. If the email does not arrive, check spam and the account email, then send a support request so we can verify the account and payment-provider data.
Disputed or mistaken payment
If an operation looks mistaken or needs review, open a support request from your account. In the description, explain the reason, describe the expected result, and attach safe proof of debit if you have it.